Support

Frequently asked questions.

Common questions about pricing, transfer, credits and refunds.

Pricing and transfer

How much is the Personal plan?: On our website: KRW 16,900 a month including VAT in Korea, and USD 17 a month plus tax elsewhere. In the apps, the price shown on the store purchase screen applies.
What does the included 20 GB count?: The data our relay delivers to your devices and computers: live conversation content, files and agent-to-agent messages. Traffic between your computer and your AI provider (such as Anthropic or OpenAI) does not pass through our relay and is not counted.
How is transfer counted with several devices?: It is counted separately for every device that receives it. If the same conversation is open on your phone and your Mac, its transfer counts twice. Closing conversations on devices you are not using saves transfer, and the app shows usage per device.
What happens when I use up 20 GB?: Your credits are used next. When it runs out, new transfers stop until you add a credit or the allowance resets. We tell you in the app, by push notification and by email at 80 % and 100 %.
Is there a transfer limit?: Yes. Personal includes 20 GB each month; add credits when you need more.

What is a credit?: Extra transfer in 10 GB units, used after your included 20 GB. It costs USD 2.49 plus tax on our website (KRW 2,900 including VAT in Korea); in the apps, the store price applies.
Do credits expire?: No. They stay while your account exists, carry over from month to month, and are used oldest first.
How does automatic top-up work?: Credits are currently available through manual purchases only. Automatic top-up is not yet available. If introduced, it will require separate notice and your consent after you review the monthly maximum number and amount. In the apps, use the store purchase screen.

Can I cancel at any time?: Yes. Stop the next renewal on your account page and keep access until the end of the period you have paid for. Subscriptions bought in an app are cancelled in your Apple or Google subscription settings.
How are refunds calculated?: The rules and the calculation for subscriptions and credits are in our refund policy. The withdrawal and refund rights the law gives you are never limited.
What happens to my credits if I delete my account?: Before you confirm the deletion we show you the remaining credit and its value. Unused credit bought on our website is refunded (terms 6.8(c)); credit bought in an app store follows that store's process. See our refund policy for details.

How many devices can I connect?: A Personal account can register up to 5 devices and 5 computers.
Is there a free trial?: There is no free trial and no permanent free plan. Instead, your first month starts at a discounted price (monthly Personal on our website), once per person.
How do I contact support?: Please check this FAQ first. If it does not answer your question, email [email protected].